Shipping Policy

Effective Date: September 5, 2026

Thank you for shopping with The Milam Collective! Every order is made especially for you once you place it, which means production begins after your purchase is confirmed. We appreciate your patience while we create something you'll love.

Please note: Because our products are custom-made specifically for each customer, production time is separate from shipping time.

Estimated delivery = Production Time + Shipping Time.

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Order Processing

All of our products are made to order.

• Production Time: 2–5 business days
• Orders are processed Monday through Friday (excluding holidays).
• Once your order has been produced, it will be packaged and shipped.

During busy shopping seasons (such as holidays, back-to-school, or special promotions), production may take a little longer.

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Shipping Times

Estimated shipping times after production:

Delivery estimates begin after production is complete.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

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Shipping Rates

Shipping costs are calculated at checkout based on:

• Product type
• Quantity ordered
• Shipping destination
• Shipping method selected

From time to time, we may offer free shipping promotions.

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Multiple Shipments

Because we work with multiple production partners, items in the same order may arrive in separate packages.

If this happens, don't worry—your remaining items are still on the way.

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Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

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Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If an incorrect address is entered:

• Contact us immediately if your order has not entered production.
• Once an order has shipped, we cannot guarantee address changes.
• Orders returned because of an incorrect address may require additional shipping charges for reshipment.

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Lost or Delayed Packages

If your tracking shows your package has been significantly delayed or appears lost, please contact us.

We'll gladly work with the shipping carrier to help resolve the issue.

While we cannot guarantee carrier delivery times, we'll do everything we can to help.

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Damaged Packages

If your order arrives damaged or defective:

• Contact us within 7 days of delivery.
• Include your order number.
• Include clear photographs of the damaged item and packaging.

We'll review the issue and arrange a replacement or refund when appropriate.

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International Shipping

At this time, The Milam Collective primarily ships within the United States.

If international shipping becomes available, shipping rates, delivery times, customs fees, duties, and import taxes will be the responsibility of the customer unless otherwise stated.

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Holiday Shipping

Please note that delivery times may be extended during holidays or periods of high order volume.

We recommend ordering early if you need your items by a specific date.

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Questions?

If you have any questions about your order or shipping, please contact us through our Contact Us page. We're happy to help and will respond as quickly as possible.